1. Woodwork Warranty – 10 Years

Covers manufacturing defects, installation issues, shutter delamination, edge issues, and structural problems.
Not covered: scratches, water seepage, damp walls, pests, heat damage, chemical cleaning, or misuse.

 

2. OEM Products

All branded hardware, appliances, lights, wallpapers, sinks, and mirrors carry manufacturer's warranty only.
Breakage, misuse, chemical damage, or service visit charges are not covered.

 

3. No-Warranty Items

No warranty on stone countertops (1-year installation only), civil work, fragile items, or customer-supplied materials.

 

4. Service Warranty

Workmanship warranty applies to false ceiling (2 years), electrical (1 year), plumbing (1 year), painting (6 months), and countertop installation (1 year).
Damage due to misuse, water issues, or overload is not covered.

 

5. Payment Terms

50% advance to start production.
40% before dispatch.
10% before installation.
Delays in payment will delay the project.

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6. Delivery & Installation

Timeline starts only after design approval, 50% advance, and site readiness.
Customer must ensure clean site, power supply, and no parallel work.
Delays due to society rules, power cuts, or customer delays are not the company's responsibility.

 

7. Cancellation Policy

80% refund before design finalisation.
30% refund after design approval.
No refund after production.
After dispatch, full project value must be paid.

 

8. Warranty Limitations

Not covered: wear & tear, stains, dents, heat damage, water leakage, termites, overloading, relocation damage, and third-party modifications.

 

9. Service & Maintenance

2 free service visits in the first 12 months.
Post-warranty service is chargeable.
Hardware replacement depends on OEM warranty.

 

10. Conduct & Communication

Customer must ensure safe working conditions and maintain respectful communication.
All communication should be documented (email/WhatsApp).

 

11. Data Privacy

Customer data is used only for project communication and not shared with unrelated third parties.

 

12. Legal

All disputes follow Indian law.
Jurisdiction: Share your city name to update.